Providing Individual and Couples Therapy
There are moments for each of us when we feel overwhelmed navigating life, loss, and the challenges in between. Often in these moments stress can disrupt our sleep, lessen our patience, or harden our words. You may experience new challenges at work, in your relationships, with your children, or with yourself. It's important to know you are not alone.
Whether you found your way to this site because you are navigating life's challenges or because you are seeking support and guidance as you navigate grief, I admire your strength in taking this step and I hope to help.
This practice works with individuals, couples, caregivers, first responders, healthcare workers, parents, and veterans with a focus on: anxiety, communication, grief, navigating healthcare, survivorship, work/life balance, and more.
Below you will find a brief overview of the services available, or click to schedule a free Initial Phone Consultation.
Who, Why, and How
My name is Michelle Upton and I have been providing support to individuals, couples and families for more than 10 years as they navigate life and loss. As a Licensed Independent Clinical Social Worker, I can offer guidance and teachable skills through a specialized lens that will promote positive self care, increase confidence, and improve perspective.
Services
Navigating Change
Navigating Healthcare
Navigating Grief
Our lives are constantly changing, and we hope that for the most part we can adjust and maybe even embrace what each change brings. Yet there are also moments when we might have more difficulty, and this can catch us off guard. These experiences may involve our relationships, careers, family dynamics, parenting, or our sense of self, and can leave us feeling unsure of how to move forward. Through honest and clear communication we can explore your hopes and worries, establish tangible next steps, and create lasting change in how you approach life's ups and downs in the future.
For most, navigating our own health needs and the healthcare of loved ones is not intuitive. Unfortunately, we often find ourselves learning as we go, which can easily and understandably become overwhelming. I hope to help lessen some of the uncertainty. We can do this together by exploring your goals and hopes as well as your concerns and questions as it relates to your medical care and your life as a whole. Together we can establish concrete next steps so that you feel more comfortable and confident in your ability to advocate for yourself and your loved ones.
I am sincerely so sorry for your loss whether recent or in the past. Losing someone we love is something we are never ready for, regardless of how much time we did or did not have to prepare. I would love the opportunity to hear from you about your loved one, and to listen to the joyful memories as well as the difficult ones. Together we can explore the areas you feel you are navigating well, and the areas where you feel support and guidance could be helpful. There is no time limit on grief, and it is unique to each individual. I consider it a privilege to offer support during this difficult time.
Where To Start
Initial Phone Consultation
During this complimentary 10 minute Phone Consultation we will explore your goals and establish next steps, while being mindful of your time and your resources.
When scheduling a call you will be asked to complete a brief questionnaire to ensure this service can assist you. If for some reason we are not able to assist, we will provide instructions on how to seek another clinician or practice.
If there are no openings available below, please check-in again or simply email michelle@uptoncounseling.com.
Frequently Asked Questions
Are sessions available virtually, in-person, or hybrid? This service provides virtual and in-person sessions. We utilize Zoom for virtual sessions and for in-person sessions the office is located at East Over Farm in Rochester, MA.
How do I schedule an appointment? Either by selecting a day and time on the calendar above to initiate your free 10 minute consultation or by emailing michelle@uptoncounseling.com to get started
What age range do you serve? At this time we serve individuals 18 years and older, and hope to create a space for children under 18 years old in 2025.
When are sessions held? Daytime and evening hours are available
Which insurances are accepted? Currently we do not accept insurance plans. This is a private pay service. Clients are, however, encouraged to contact their insurance provider to determine if you are reimbursed for seeing an out-of-network provider. Many plans reimburse up to 80% which is similar to paying a copay!
Notice of Privacy Practices and No Surprise Act: Learn more
Notice of Privacy Practices THIS NOTICE DESCRIBES HOW HEALTH INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. I. MY PLEDGE REGARDING HEALTH INFORMATION: I understand that health information about you and your health care is personal. I am committed to protecting health information about you. I create a record of the care and services you receive from me. I need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all of the records of your care generated by this mental health care practice. This notice will tell you about the ways in which I may use and disclose health information about you. I also describe your rights to the health information I keep about you, and describe certain obligations I have regarding the use and disclosure of your health information. I am required by law to: Make sure that protected health information (“PHI”) that identifies you is kept private. Give you this notice of my legal duties and privacy practices with respect to health information. Follow the terms of the notice that is currently in effect. I can change the terms of this Notice, and such changes will apply to all information I have about you. The new Notice will be available upon request. II. HOW I MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU: The following categories describe different ways that I use and disclose health information. For each category of uses or disclosures I will explain what I mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways I am permitted to use and disclose information will fall within one of the categories. For Treatment Payment, or Health Care Operations: Federal privacy rules (regulations) allow health care providers who have direct treatment relationship with the patient/client to use or disclose the patient/client’s personal health information without the patient’s written authorization, to carry out the health care provider’s own treatment, payment or health care operations. I may also disclose your protected health information for the treatment activities of any health care provider. This too can be done without your written authorization. For example, if a clinician were to consult with another licensed health care provider about your condition, we would be permitted to use and disclose your personal health information, which is otherwise confidential, in order to assist the clinician in diagnosis and treatment of your mental health condition. Disclosures for treatment purposes are not limited to the minimum necessary standard. Because therapists and other health care providers need access to the full record and/or full and complete information in order to provide quality care. The word “treatment” includes, among other things, the coordination and management of health care providers with a third party, consultations between health care providers and referrals of a patient for health care from one health care provider to another. Lawsuits and Disputes: If you are involved in a lawsuit, I may disclose health information in response to a court or administrative order. I may also disclose health information about your child in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested. III. CERTAIN USES AND DISCLOSURES REQUIRE YOUR AUTHORIZATION: Psychotherapy Notes. I do keep “psychotherapy notes” as that term is defined in 45 CFR § 164.501, and any use or disclosure of such notes requires your Authorization unless the use or disclosure is: a. For my use in treating you. b. For my use in training or supervising mental health practitioners to help them improve their skills in group, joint, family, or individual counseling or therapy. c. For my use in defending myself in legal proceedings instituted by you. d. For use by the Secretary of Health and Human Services to investigate my compliance with HIPAA. e. Required by law and the use or disclosure is limited to the requirements of such law. f. Required by law for certain health oversight activities pertaining to the originator of the psychotherapy notes. g. Required by a coroner who is performing duties authorized by law. h. Required to help avert a serious threat to the health and safety of others. Marketing Purposes. As a psychotherapist, I will not use or disclose your PHI for marketing purposes. Sale of PHI. As a psychotherapist, I will not sell your PHI in the regular course of my business. IV. CERTAIN USES AND DISCLOSURES DO NOT REQUIRE YOUR AUTHORIZATION. Subject to certain limitations in the law, I can use and disclose your PHI without your Authorization for the following reasons: When disclosure is required by state or federal law, and the use or disclosure complies with and is limited to the relevant requirements of such law. For public health activities, including reporting suspected child, elder, or dependent adult abuse, or preventing or reducing a serious threat to anyone’s health or safety. For health oversight activities, including audits and investigations. For judicial and administrative proceedings, including responding to a court or administrative order, although my preference is to obtain an Authorization from you before doing so. For law enforcement purposes, including reporting crimes occurring on my premises. To coroners or medical examiners, when such individuals are performing duties authorized by law. For research purposes, including studying and comparing the mental health of patients who received one form of therapy versus those who received another form of therapy for the same condition. Specialized government functions, including, ensuring the proper execution of military missions; protecting the President of the United States; conducting intelligence or counter-intelligence operations; or, helping to ensure the safety of those working within or housed in correctional institutions. For workers’ compensation purposes. Although my preference is to obtain an Authorization from you, I may provide your PHI in order to comply with workers’ compensation laws. 10 Appointment reminders and health related benefits or services. I may use and disclose your PHI to contact you to remind you that you have an appointment with me. I may also use and disclose your PHI to tell you about treatment alternatives, or other health care services or benefits that I offer. V. CERTAIN USES AND DISCLOSURES REQUIRE YOU TO HAVE THE OPPORTUNITY TO OBJECT. Disclosures to family, friends, or others. I may provide your PHI to a family member, friend, or other person that you indicate is involved in your care or the payment for your health care, unless you object in whole or in part. The opportunity to consent may be obtained retroactively in emergency situations. VI. YOU HAVE THE FOLLOWING RIGHTS WITH RESPECT TO YOUR PHI: The Right to Request Limits on Uses and Disclosures of Your PHI. You have the right to ask me not to use or disclose certain PHI for treatment, payment, or health care operations purposes. I am not required to agree to your request, and I may say “no” if I believe it would affect your health care. The Right to Request Restrictions for Out-of-Pocket Expenses Paid for In Full. You have the right to request restrictions on disclosures of your PHI to health plans for payment or health care operations purposes if the PHI pertains solely to a health care item or a health care service that you have paid for out-of-pocket in full. The Right to Choose How I Send PHI to You. You have the right to ask me to contact you in a specific way (for example, home or office phone) or to send mail to a different address, and I will agree to all reasonable requests. The Right to See and Get Copies of Your PHI. Other than “psychotherapy notes,” you have the right to get an electronic or paper copy of your medical record and other information that I have about you. I will provide you with a copy of your record, or a summary of it, if you agree to receive a summary, within 30 days of receiving your written request, and I may charge a reasonable, cost based fee for doing so. The Right to Get a List of the Disclosures I Have Made.You have the right to request a list of instances in which I have disclosed your PHI for purposes other than treatment, payment, or health care operations, or for which you provided me with an Authorization. I will respond to your request for an accounting of disclosures within 60 days of receiving your request. The list I will give you will include disclosures made in the last six years unless you request a shorter time. I will provide the list to you at no charge, but if you make more than one request in the same year, I will charge you a reasonable cost based fee for each additional request. The Right to Correct or Update Your PHI. If you believe that there is a mistake in your PHI, or that a piece of important information is missing from your PHI, you have the right to request that I correct the existing information or add the missing information. I may say “no” to your request, but I will tell you why in writing within 60 days of receiving your request. The Right to Get a Paper or Electronic Copy of this Notice. You have the right get a paper copy of this Notice, and you have the right to get a copy of this notice by e-mail. And, even if you have agreed to receive this Notice via e-mail, you also have the right to request a paper copy of it.
No Surprises Act In compliance with the No Surprises Act that went into effect January 1, 2022, all healthcare providers are required to notify clients of their Federal rights and protections against “surprise billing.” This Act requires that we notify clients/patients of their federally protected rights to receive a notification when services are rendered by an out-of-network provider, if a client is uninsured, or if a client elects not to use their insurance. Additionally, we are required to provide a Good Faith Estimate of the estimated cost of services. Here at Healing with Grace we take great care in individualizing our treatment approach to best meet your specific needs. The course of therapy is influenced by many factors such as life circumstances and stressors as well as personal schedules and the nature of your specific concerns. It is difficult to determine the true length of treatment for mental health care, and each client has a right to decide how long they would like to participate in mental health care. Therefore, you will receive an email providing you with a fee schedule for the services typically offered by your therapist, who will collaborate with you on a regular basis to determine how many sessions you may need.